Our refund policy is valid for 30 days from the date of delivery. If it has been more than 30 days since your delivery date, we regret that we cannot offer you a refund or exchange.
At uswatchluxury Store, we prioritize your satisfaction above all else. If you receive an order with a defect, damage, wrong item, or quality issue, please contact us or email us at Email: [email protected] within 30 days of receiving your order. Please provide proof of the received item, and we will respond to your inquiry within 12 hours Monday through Friday.
Your happiness is important to us, and we will do everything we can to make it right. If your claim is approved, we can issue a full refund or provide you with a replacement item free of charge.
Please note that this warranty only covers manufacturing defects and does not apply to items damaged through misuse or normal wear and tear.
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Refund time
We offer full refunds for the cost of your order, including the transaction fee and shipping fee. Refunds will be credited to your original form of payment.
The timeline for receiving your refund depends on the payment method you used. Please refer to the following estimated time frames:
- Credit or Debit Card: 3-5 business days
- PayPal: 3-5 business days
Please note that these are estimated time frames and may vary depending on your financial institution’s processing time.
Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.
Contact Us
For any further information, please email us at Email: [email protected] – Support Time: Monday - Friday From 9:00 AM - 18:00 PM (UTC - 05:00)